Frequently Asked Questions

Orders & Payment

How do I place an order?

Simply add your chosen watch to the cart and complete checkout. Once your order is received, our team will begin assembling your watch.

What payment methods do you accept?

We accept all major credit and debit cards, as well as PayPal. All payments are processed securely.

Can I cancel my order?

Orders can be cancelled before assembly begins. Once your watch is being assembled, cancellation may not be possible. Contact us immediately at support@modwrist.shop if you need to cancel.

Production & Assembly

How long does it take to assemble my watch?

Each watch is handassembled to order. Please allow 1-3 business days for assembly. Weekends are not included.

Will I see my watch before it ships?

Yes. Once your watch is finished, we will send you a photo of the completed piece for your approval. If there are no corrections needed, we proceed to shipment.

What if I want a correction after seeing the photo?

Let us know and we will do our best to accommodate. Contact us at support@modwrist.shop.

Shipping & Delivery

How long does delivery take?

Estimated delivery time is 7-20 business days after shipment, with most orders arriving within 10 days. Some remote areas or islands may take longer.

Do you ship to my country?

We ship worldwide. Free shipping on all orders.

Will I receive a tracking number?

Yes. Once your order has shipped, you will receive a tracking number by email. Please allow up to 3 business days for tracking information to become active. Weekends are not included.

Are there customs fees?

For European Union customers, tax is included in your order — no hidden customs fees upon delivery. For customers outside the EU, import duties and taxes may apply depending on your country. These charges are the responsibility of the customer.

Returns & Refunds

What if my watch arrives damaged or defective?

Contact us immediately at support@modwrist.shop with your order number and photos of the issue. We will assess the situation and arrange a replacement or refund where applicable. Please ensure the watch has not been used or scratched before contacting us.

Can I return my watch if I change my mind?

Due to the handassembled and made-to-order nature of our watches, we do not accept returns for change of mind. EU customers retain their statutory 14-day right of withdrawal under EU consumer law.

How are refunds processed?

Approved refunds are returned to your original payment method. Please note that PayPal refunds do not include the original transaction fee. We may offer store credit as an alternative to a refund.

Still have questions?

Reach us at support@modwrist.shop and we will get back to you within 24 hours, Monday to Friday.